What is the Whistleblower Channel?

This is a means of communication available to all those defined groups with access to this channel. This channel can be used to send communications relating to the areas of application of the Code of Ethics or any other applicable internal policy and regulations.

Is anonymity in reporting guaranteed?

Yes, in the reporting process, you can decide whether to report your personal data or not. If you decide not to do so, you will be able to follow the status of your report using a username and password that the channel will provide you with. The channel does not record IP information from where you connect.

I have lost my password to check the status of my complaint, what can I do?

For security reasons, only the complainant knows his or her access code and password. If he/she loses them, he/she will not be able to follow up the communication or provide additional information if the company so requests. However, the report will continue as usual.

If there is an emergency, should I use this channel?

No, this channel is not intended to handle emergencies or emergencies. In these cases, it is recommended that you contact the relevant authorities or emergency services directly.

Who handles complaints?

The Channel Manager or competent body designated by the company. All persons involved in the investigation are bound by the duty of confidentiality and the company's privacy policy.

When will I receive a response to my complaint or query, and what is the timeframe for resolution?

The Compliance Committee will confirm receipt of the complaint within a maximum of 7 days. The resolution shall be given within a maximum of 90 days, unless the complexity of the case justifiably requires more time.

Can I use an external channel for reporting?

Yes. Law 2/2023 allows complaints to be submitted through the external channel of the corresponding autonomous community, without the need to have previously used this internal channel.

Commitment to Quality and Respect

This channel has been implemented in order to ensure a respectful working environment, to continuously improve our quality standards and to comply with current legislation.

If you have any questions or suggestions for improvement regarding the operation of the channel, please contact Cecilia, Human Resources Manager, as usual.